TG
TianG G

1 reviews | Active since May 2016

22 May 2016, 10:23

Slow Internet Speeds on HUAWEI LTE (CPE B593) WIRELESS ROUTER ( 20GB Capped)

<p>Good Day.</p> <p>For the last 2 months I have been experiencing really slow and bad internet speeds with Telkom Mobile Lte.</p> <p>We have phoned support about 6 times already with no real answer or solution as to why I am getting such slow speeds.</p> <p> </p> <p>For the first year we had the router the Internet was awesome and fast and download speeds were sky high between 16mb - 20mb second dl speed.</p> <p>Now It's so bad to a point where I cant even search something on google or open emails.</p> <p>How I managed to get on hallo peter to write this complaint is an accomplishment already.</p> <p> </p> <p>The weird part is that the signal strength on the router is almost full.</p> <p>Also when I run a speedtest, my ping averages between 25 - 30 which is normal I suppose.</p> <p>Download Speeds averages between 1mb - 3.65mb which is bad considering we are suppose to get 16 - 20 mb per second download speed.</p> <p>Currently Paying - R699 PM for this service - F word....... JoKE!!!</p> <p> </p> <p>For the last time now - Please Help my patience is running low, I am going to lose my **** real soon.</p> <p>Sorry for the RAGE but seriously.</p> <p> </p> <p>Please Find Attached Images of the Router Signal strength and attached Speedtest Report.</p>

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Replies (1)
Telkom
Telkom's reply24 May 2016, 11:55
Official

Hi TianG

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM236252 .

We apologise for any inconvenience caused.

Kind regards

Igsaan

Telkom Social Media Team