Slow Internet speed even after fault report

<p>I logged a fault on telkom's website due to concurrent slow internet speed on 22 December 2016 and still no result.</p> <p> </p> <p>It is the 4th of January and a new month. Still I dont get a donwload speed of more then 1mbs on a 4mb line.</p> <p> </p> <p>Please assist or I will be forced to make use of the umbudsman to report poor service delivery for something that i pay every month.</p> <p> </p> <p>Regards</p>