Slow Internet speed

<p>For quite a while I have noticed that I am not getting the internet speed that I am paying for. The 4 th of August 2016, I decided to contact Telkom to tell them about my problem. They gave me the Ref. nr. 510CWK040816 to which they responded only a week later. The service technician visited me and told me that it was the router that was the problem and that I should upgrade to a new router. This I have done with no improvement in the speed response. I am paying for a 4 Mb/s line speed and yet I am only getting 2 Mb/s. I phoned Telkom again on the 16 th of Aug 2016 and they told me that the previous Ref. nr. was closed as the technician has solved the problem. The info given by that technician was not correct and the problem still was not solved.</p> <p> </p> <p>Telkom gave me a new Ref. nr. 554CWK160816. A technician then again visited me where apon he pointed out that my line was only a 2Mb/s line. I then phoned Telkom again and told them that I am paying for a 4 Mb/s line and yet I am only recieving a 2 Mb/s speed line. I also pointed out that they should reimburse me for all the time I payed for a 4 Mb/s line and only recieved a 2Mb/s line. On the 22 nd August 2016 they again gave me a new Ref. nr. ********** 9 and told me that I will hear from them within 5 working days.</p> <p> </p> <p>It is now already the 31 st Aug 2016 and as yet have not recieved the solution to the problem.</p>