SLOW INTERNET SPEED

Can someone from Telkom please help !!!!<br> <br> We are paying for a 4Mbps ADSL line and we are only getting 0.3Mbps!!!!!<br> <br> The technician was at the house and when he test the line he also gets 0.3Mbps but if he logs in with his username and password he gets 3.7Mbps.<br> <br> He told us that our account is not setup correctly.<br> <br> We have phoned the call centre and the accounts department but nobody understands the problem.<br> <br> There is nothing wrong with the line but with the way the account has been setup.<br> <br> Can someone please set up our account correctly so that we can also get 3.7Mbps.<br> <br> Please please please<br> <br> Tel No : ***<br>