Slow internet since February 2017

<p><span style="color: #555555; background-color: #ffffff;">We have a 2mb adsl line at home, i report our slow internet on the 18/02/2017 and received this ***. It took telkom 2 months to diagnose our line and we were still left with slow internet. I bought a new telkom adsl router and connected it on 24/04/2017. Same day i logged a fault with ***. Tuesday 02/05/2017 i recieve a message that our internet was restored but yet no 1 has contacted us regarding our fault. Today i called to query the same fault of slow internet and i get an arrogant consultant called Obed asking me if he should log another fault and yet he can't tell me why we were not contacted on the fault that was closed without us getting help. We are fraustrated as it is, i waited 15min to be helped to get such arrogance from your the consultant. So can i please get someone who can come and resolve our slow internet speed! New ***. How do we upgrade to a 4mb line if issues on a 2mb line can't be resolved?</span></p>