1 reviews | Active since Jul 2015
Slow internet - may as well be no internet
<p>I have had an ADSL line with Telkom for more than a year now. Although it isn't the fastest line (2mbs) this is generally acceptable for day to day use. Lately however I have noticed that when I get home my internet connection has become painfully slow. Loading something simple such as Facebook turns into a frustrating task because the internet connection becomes so slow there might as well be no connection at all. Not only can I barely use my internet, this becomes particularly upsetting when I need internet for after hours work and I cannot complete any tasks because nothing wants to download and no pages want to load in my browser. Kindly advise?</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Telkom has recently got in touch with me and after a scheduled migration to a new infrastructure there was a noticable improvement in my internet. I also received great customer service in the form of Garreth who personally got in touch with me and followed up with my query. Thanks guys!
Telkom has recently got in touch with me and after a scheduled migration to a new infrastructure there was a noticable improvement in my internet. I also received great customer service in the form of Garreth who personally got in touch with me and followed up with my query. Thanks guys!
