RS
Robin S

1 reviews | Active since Jul 2015

18 Oct 2016, 10:56

Slow internet - may as well be no internet

<p>I have had an ADSL line with Telkom for more than a year now. Although it isn't the fastest line (2mbs) this is generally acceptable for day to day use. Lately however I have noticed that when I get home my internet connection has become painfully slow. Loading something simple such as Facebook turns into a frustrating task because the internet connection becomes so slow there might as well be no connection at all. Not only can I barely use my internet, this becomes particularly upsetting when I need internet for after hours work and I cannot complete any tasks because nothing wants to download and no pages want to load in my browser. Kindly advise?</p>

0
Replies (2)
Telkom
Telkom's reply20 Oct 2016, 07:49
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

RS
Robin S's update26 Oct 2016, 11:15
Reviewer Update

Telkom has recently got in touch with me and after a scheduled migration to a new infrastructure there was a noticable improvement in my internet. I also received great customer service in the form of Garreth who personally got in touch with me and followed up with my query. Thanks guys!