Slow internet issue to big a challenge for telkom technical?

For the past month ive been experiencing terrible internet speed. 0.18mbps down is frustrating enough and then when I end up calling telkoms call centre the agents do not know what to do and instead of investigating, tells me that im being throttled even when my FUP status is not active. I have to keep on logging calls as Telkom keeps on closing calls without resolving the matter. I cannot be accountable for paying 100% for a service offering but only receive 2% of set service. fault ***5 closed without resolve...***2 closed without resolve...***1 closed without resolve...fault ***2 closed without resolve. TElkom please restore the speed on this line or cancel the service that you clearly cannot offer.