SLOW INTERNET FOR AT LEAST 3 WEEKS OUT OF A MONTH

Our internet connection is always so slow. I phone Telkom at least once a month to complain about it, they fix it and then it's okay for at least a week or two. Telkom have said that they would send a technician but we are still patiently waiting. A recent speedtest has shown that our ping speed is 3415ms this either means <br> 1. They are congesting our line on purpose or<br> 2. They have serious routing issues. <br> This service is seriously frustrating and pathetic especially since our download speed is normally zero- point- something when actually it is not suppose to be lower than 1. The speed of this line is killing me and honestly there is no use paying so much for a line that is so slow all the time, we can't get anything done with such slow internet.