1 reviews | Active since Mar 2017

27 Mar 2017, 09:17

Slow internet connection ***3

<p>Telkom has to be the most useless service provider there is</p> <p> </p> <p>I first reported slow internet speeds on my LTE connections in December 2016, I then phoned to follow up in January, only to be told that the matter has been closed. (I am about 1km away from the nearest tower as far as I can tell)</p> <p> </p> <p>Reported the issue again, and was told on 01/02/2017 that the issue will be sent to their networks department. Up untill now 27/03/2017 I have still not received any feedback. Everytime I phone Tel****m they tell me that they will send an email to the technician handelling my case, as well as the manager, and ask him to contact me........</p> <p> </p> <p>Guess what, he never does</p> <p> </p> <p>I am now seriously considering cancelling all my contracts that I have with them due to their terrible customer service</p>

0
Replies (4)
Telkom
Telkom's reply28 Mar 2017, 08:15
Official

Good Morning Chris ,

Please be advised that your query is still under investigation and we will contact you with feedback.

Regards,

Busi

Telkom Social Media Team

's update13 Apr 2017, 12:06
Reviewer Update

This is unacceptable....

How can you take 3 - 4 months to sort out an issue?

PATHETIC

's update13 Apr 2017, 12:16
Reviewer Update

Ping 689

Download 1.16Mbps

Upload 1.30 Mbps

And I have to pay almost R2000.00 per month for this ****?

's update03 May 2017, 21:57
Reviewer Update

Still no feedback