Slow internet and terrible service!

Good Day, 4 MONTHS later and I am still battling with telkom. I am experiencing extremely high latency (+- 1000 ms/Ping). I cannot browse download or ever do my research. I have had 10 technicians come to my house after every case logged I receive an sms to say "case resolved" when in fact its worse than before. I finally received a competent tech last week to fix my line and it was amazing! then another tech came out Kafier Brown and I emphasized that the matter has been sorted, he then proceeded to change my port after explaining that the line was fixed, and now its worse than before! please allocate me a new PORT and ask the tech to call me that is all I ask for, or I want to be reimbursed for no service over the past 4 months.