Slow Internet and High latency

Hi,<br> <br> I have for the last month and a half tried on numerous occasions to get either Webafrica or Telkom to get my line speed fixed. Now the problem is not with my account, as I have tested, with 4 different accounts, on the same line and the problem persists. Now being in the ICT industry myself, I did a tracert to Telkom and various other sites and every single time I get a latency of over a 1000ms on the second hop, which is indicative of a exchange problem. Might be congestion. Now my question is, why can't Telkom employ people who actually can repair the lines? Why must we, as paying customers, be forced to wait for their illiterate people to try and repair the problems. I would like to have this issue sorted out ASAP. Otherwise I'll be going to Icasa and lodging a formal complaint against Telkom, as well as going to the media.