Slow internet and false advertising

I had a 4Meg ADSL line with Telkom which was giving me .8 Meg speed on a good day. I was ready to move from Telkom and cancel when i saw real promotions advertising on behalf of Telkom. After explaining my situation to them Thabo explained that the problem was that i was on old infrastructure and that would be resolved if i moved onto the fiber backbone in Paulshof on their new 10Meg line option. I signed on 14-06-2015 and was promised i would receive a modem and explorer for free after 1 week along with the upgrade. Problem :<br> 1. It did not take a week to upgrade it took 5 weeks<br> 2. My internet speed now varies from 2-5Meg (PS my neighbor gets 3.6Meg on his 4Meg line)<br> 3. I still haven't got my Explorer. (Telkom took so long that the special had ended by the time my upgrade was loaded)<br> <br> They Direct Store logged a fault and i got an sms a few days later saying they tested the line and it was working. I called Realpromotions and they have done nothing to assist. I emailed two senior people (Keshnee &amp