Slow internet access

Experienced slow internet access whilst being charged at Fastest DSL rates. Reported twice on TELKOM internet fault report function. Closed out both times without any improvement. During the call to the call centre, on Fault ***, the call centre operator reset the port, escalated the problem. Received a call this morning from Susan to say they are looking at the problem. The speedtest now shows a drastic improvement from 2.5 Mbps to 5.1 Mbps. Well done TELKOM staff. At this rate I may soon have the 10.0Mbps internet speed that is advertised for our area on TELKOM's website.