Slow internet

My internet has been slow or non existant for the last 3 weeks. Accordning to Telkom all is fine but my download speed is 0.28 and my up load speed is at 0.21, this was confirmed by a Telkom customer service agent. But yet nobody has contacted me about this but still expect payment at the end of the month. Now what do you do when you try and run a home business without internet. No work gets done which means i dont make money and cant pay Telkom... But do they really care, as long as they get their money... NO!!! YOUR SERVICE REALLY SUCKS BIG TIME. I WISH THEIR WERE MORE SERVICE PROVIDERS OUT THEIR WITH BETTER BUSINESS SKILLS!!!