mC
mike C

1 reviews | Active since Oct 2010

27 Dec 2015, 18:10

slow / intermittent ADSL service.

I has this fault on my phone line in August which took Telkom 6 weeks to fix.<br> Two weeks ago my line was noisy and the ADSL data very slow ..200kb or less.. especially when it rains.<br> I reported the fault, and someone phoned. I explained, and at that moment the line was not very noisy, so he said he would reset something in the exchange. The line speed was still very slow, but I got a message from Telkom to say the fault was fixed. It was not and I reported it again. Last week a technician Brian arrived, agreed that the phone was noisy, and a speed test demonstrated very slow ADSL speed. He said the overhead line needed to be replaced, and he would organise this. The next day I got a message from Telkom to say the fault is fixed, but they have done nothing and the fault is still present.<br> I have reported it again. <br> The website they have to give feedback is *******, you cannot complete the message and send it.

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Replies (1)
Telkom
Telkom's reply27 Dec 2015, 23:21
Official
Hello michael.c,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM181660.

We apologize for any inconvenience caused.

Regards,
Busi
Telkom Social Media Team
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