Slow, inconsistent LTE

<p>I have the LTE uncapped service form Telkom.</p> <p>The day I took out the contract the lady at the Telkom Store told me that they don't bundle the router with an aerial anymore as it is not necessary. They will however come and install an aerial if you experience problems with your LTE service.</p> <p>I have been experiencing endless problems with my LTE connection and hav e logged a call with Telkom about 3 weeks ago.</p> <p>I was then informed that I do need to have an aerial installed. The helpdesk lady told me to send an e-mail to ********** explaining that an aerial needs to be installed at my property, which I did. Since then the helpdesk call has been closed as resolved and NOTHING else happened. I have sent the above mentioned e-mail another 4 times. The past two days I phoned Telkom helpdesk again to try and open a new fault, but was told that they will just escalate the old fault again. Both days I asked the helpdesk rep to please copy me in the e-mails that they send to their supervisors and the helpdesk agent assigned on the previous case. This did not happen either.</p> <p> </p> <p>So the bottom line is I am paying for a service I can't use. The past two evenings the line speed on my LTE dropped to below 2Mbits/sec. (that is when it is actually on). Screenshot of speedtest attached.</p> <p>I have had it with Telkom and need this resolved ASAP !!!</p>