Slow data connection

I'm not a guy who would normally complain about service but I think this time around I need to voice out to the world just to get attention from Telkom.

I logged a call with Telkom and MWEB on the 31/03/2018 regarding slow internet connection (connection of less than 1mb), and to this day I haven't received any assistance. Telkom provides me a line rental and MWEB is my service provider. I have been calling everyday since I have logged a call.

I have bought a new router, I had both Telkom and MWEB to reset or change Ports from their side and all this didn't help. i was firstly informed that turn around time for resolving issues is 7-10 days, today' response from telkom's customer service center call agents is that there is no turn around time, which in my mind means that I must just wait for their technicians to come whenever it suits them. I was also told that Telkom tried to contact me but didn't have my cellphone number, in response I asked why was I sent an escalation sms on my phone if telkom doesn't have my phone number. To this day, my query hasn't been handed over to a technician yet.

I depend on data services for a lot of things and I can't go on getting such service. I'm on a brink of canceling the whole service as I can't use it and have to pay for it.

My reference number is 13BTK300318, my escalation reference is **********