Slow connection
<p>i have an 8mb/s line but i am lucky if i get 6mb/s. This line then goes down to a 4mb/s line around 21:00 at night. I have had technicians there but still the problem persists. Fibre would rectify the problem but telkom has no plans to do a roll-out in my area. please help</p>
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Telkom's replyOfficial
03 Nov 2016, 12:14Hi anton-taljaard
Thank you for making contact with us and taking my call.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate further and provide feedback as soon as possible. I have interrogated the line and the test results indicate defects. As discussed i have reported the defects on the line and the generated fault reference will be provided via SMS.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's reply03 Nov 2016, 12:14
Official
Hi anton-taljaard
Thank you for making contact with us and taking my call.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate further and provide feedback as soon as possible. I have interrogated the line and the test results indicate defects. As discussed i have reported the defects on the line and the generated fault reference will be provided via SMS.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,