SLOW... business process and protocols on paid up contracts

I have now been waiting almost a week for a stupid paid up letter for contract i paid up in September already. I was told by 4 consults it will take up too 24/48 working hours today is 26.11.2020 I still do not have this letter. I then call now again for some joy n getting this letter to me and i then speak to a senamile mchunu who tells me i was given incorrect information by 4 people imagine that.....A PAID UP LETTER TAKES 21 DAYS imagine that something that can be done within a few hours now takes days this is unacceptable and there is no customer service or care with Telkom that is why i cancelled my contract one pays for bull sH#%$^T network and service monthly.

Asiphe Yokoto (A) <***> she assist me and sent a email to Sent: 23 November 2020 11:25 AM To: Credit Management Delisting and till today no feedback from her or the credit department.

I then requested to speak to a MANAGER and was told that there is no manager they only start at 1pm so from 8am when the lines open there is no manager available to assist what MICKEY MOUSE operation is this? I WANT MY LETTER TODAY WITH NO EXCUSES.

THANKS