Slow and understaffed

Telkom suspends lines and does not have a reinstatement team for resolution. With their overcrowded network that simply cannot handle the pressure, they careless about their current customers. It's been two week after a full payment on my account and they are failing to reinstate my account. Over 6 months of network issues complaints and our region does not have covarage. Their customer care agents are embarassly ***********, equipped with standard phrases like "I will log a query, I will escalate or please hold" then loading a query to their under-staffed backoffice. Though Vodacom is expensive, their coverage is way better, cellC is cheap and slow but it's customer service is tops.