Slow and terrible delivery and customer Service

I upgraded my line to a 10mb Uncapped line mid February. The line was upped to 10mb within 2 days. The LiT Box I recieved roughly 2 weeks later. The router however I have still not recieved and it has been over 2 months. I have had to call in to get the order replaced 4 times already due to the "system" cancelling the order. Every time I phone in now I get different stories. First it was on it's way to the couriers. Then It was at the couriers. Then yesterday 25th April the lady tells me It hasnt even been processed to go to the couriers yet cause the deposit hasn't been paid. After explaining to her I am not liable for the deposit she said she sent an email off to IT to remove the hold on the router. I am getting sick and tired of having to spend time phoning in and trying to find out where my router is. This needs to be sorted out immediately!!!