SLOW AND INTERMITTENT DSL

<p>***</p> <p> </p> <p>Fault logged on Friday, 25 November 2016, as I was experiencing extremely slow and intermittent DSL. I pay for a 4mg line but my line is syncing at 2mg. I was told it would 48 hours for Telkom to contact me. To date nothing has happened. No Telkom calls and no technicians has come out. </p> <p> </p> <p>Why is this so???? I pay my account timeously. I expect to receive what I pay for. I've had DSL installed since October 2015, and since then there has been 8 faults logged for slow and intermittent DSL. The fifth technician told me I was out of the 5km radius. Why was this not told to me upfront before I had incurred costs? Why has Telkom not done something about it? Is this problem going to go on forever.</p> <p> </p> <p>Do they even care about customer service? They obviously couldn't be bothered because in the last 2 months this is my third complaint on this website.</p> <p> </p> <p>Avina Ramalingam</p> <p> ********** </p>