PS
Phillip S
1 reviews | Active since Jan 2016
10 Feb 2016, 18:51
slow and inadequate service
Line for ADSL , alarm and voice calls was down from Thursday. Technician came yesterday after logging the report and tracking in Telkom shop as website is inadequate. Line is dead again. Could not log a fault as the fault log is still active. Went to the Telkom shop and apparently they are still working on the problem. Never any updates or communication. Line has been down for a week now. Does Telkom still want customers?
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Telkom's replyOfficial
10 Feb 2016, 20:07Hello fastidious,
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. As per the pending fault reference number, a tech is assigned and was on site at the exchange at 16:00. The tech indicates he is still bust and will resume the task in the morning.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. As per the pending fault reference number, a tech is assigned and was on site at the exchange at 16:00. The tech indicates he is still bust and will resume the task in the morning.
***
Regards
Keagan
Telkom Social Media Team
Telkom's reply10 Feb 2016, 20:07
Official
Hello fastidious,
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. As per the pending fault reference number, a tech is assigned and was on site at the exchange at 16:00. The tech indicates he is still bust and will resume the task in the morning.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. As per the pending fault reference number, a tech is assigned and was on site at the exchange at 16:00. The tech indicates he is still bust and will resume the task in the morning.
***
Regards
Keagan
Telkom Social Media Team