1 reviews | Active since Sept 2015
Slow and getting slower LTE
Spent a fortune on changing to LTE. First checked with Telkom WE have coverage! New LTE router, a special aerial and we start: Download speeds 35 Mps (great) upload 3 Mps ( just OK) Every month it gets worse. Now Downloads 7Mps / uploads 0.4 Mps. Phoned Telkom 23 times (support / help) (should be HELL) and they will look into it. Not once have I had a reply or a call back. They take my money every month then ignore me. Perhaps I should charge them at the Consumer council for breach of contract ... However all I want is a little bit of SERVICE and for Telkom to keep their promises. Even wrote to their area manager (email) but he also choose to ignore my email. PLEASE SOMEONE AT TELKOM DO WHAT WE PAY YOU FOR AND SORT OUT OUR PROBLEMS... IT\S OUR RIGHT AS A CONSUMER TO EXPECT SERVICE !!!"
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This response serves as confirmation that your query has been received and has been escalated to management for urgent attention, we will provide feedback as soon as possible.
Your reference number remains: SM141140
We do apologize for any inconvenience we have caused you.
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us again.
This response serves as confirmation that your query has been received and has been escalated to management for urgent attention, we will provide feedback as soon as possible.
Your reference number remains: SM141140
We do apologize for any inconvenience we have caused you.
Regards
Narriman
Telkom Social Media Team