Slow and bad service - Cancel contact within allow period

<p>Sell Direct contacted me to offer me a Telkom mobile contract deal. The deal (SIM only) was a good one and after a few calls we decided to switch my wife’s number (Vodacom) over. Got the SIM, active and installed. Went to Telkom to do the number porting. All is well. 1 day (Thursday) later the number was ported and she could start using the new contract. Soon after we discovered the Telkom\MTN signal at home is bad too non existing. So Monday I phoned Sell Direct to cancel but no Sell Direct can do nothing once the SIM is activated. Why not you activated the SIM!!! So back to the Telkom store to cancel. It will take 72 hour for the case to be processed, after the 3rd call (once I waited for the 72 hour), and an escalation, I was told it will take 72 “working” hours (no weekends). So I waited. 2 more calls and another escalation I was told, for cancellations it’s 21 days. This was all done with in the allowed cancellation period!! Back to waiting of the 21 days to pass. Now I’m told to open a case to inform the Cancellation Department that the 21 days are over and of cause that can take up to 72 working hours before it’s looked at. Why?? It should be cancelled by now!!! All this time my wife have a mobile that she cannot use to call on. Luckily we have ADSL at home.</p>