SLOW ADSL SPEEDS

After making several attempts to resolve the slow download speeds I cannot even log any new faults not by internet neither by telephone as there are still faults in queue or just cant get through to a consultant.<br> No one at the call centre even answers the call 10210 voice prompts and hold on for NOTHING. High call volumes? I'm sure due to the pathetic service. <br> I am PAYING for 4Mbps but only receive 0.33Mbps download speed. I have had this problem every 3 months since having USELESS telkom as an i.s.p. SHAME ON YOU! <br> <br> I