Slow ADSL, no one cares

I have been experiencing a very slow ADSL line since last week, so on Saturday June 13th I did a speed test via Telkom's website link and found my supposed 2Mbps line to be running at an speed of only 0.24Mbps. I tried calling them, but with long holding times I decided to report the fault online. This I did, but afterwards didn't get the usual SMS confirming my fault reference number.<br> <br> So yesterday I phoned them again, and after explaining to the operator the problem, he tells me that their system is down, and he can't test my speed for me. I asked to be put through to their second tier technical department, to which he said there's no one that can assist. I then insisted to speak to his supervisor (Candice Beckett), who in turn said she can only log a fault and do nothing else...!<br> <br> So how can they proclaim to have technical assistance for these kinds of matters, but always when I phone, they can only log a fault. It tells me they have *********** people operating the phones! Now I have to wait another 3 days (if I'm lucky) for someone to care enough to resolve my issue, I mean I can't even access Facebook on my phone! My ref no: 110CWK160615