Slow ADSL Line

Tuesday, 14 July 2015 - I lodged a fault with the Call Centre on my ADSL line as our download/upload speed was 0.36/0.35mbps. I was on a 2mbps contract and had upgraded to a 4mbps contract. Saturday 18 July 2015 - received a call from Telkom to say a technician would be out on Sunday. NEVER ARRIVED. Monday 20 July 2015 - contacted the Telkom Call Centre enquiring why technician didn't arrive only to be told that the fault had been rectified remotely and I was now on 4mbps. That evening I checked and the speed test showed 0.03/0.41mbps. Fixed I don't think so. Phoned the Call Centre on Tuesday morning saying it wasn't fixed and was given an escalation number. Thursday 23 July 2015 - Phoned the Call Centre asking for progress and have now been told it will only be fixed around 31 July due to backlog. Oh and I bet I'll be charged for this 2 1/2 weeks accordingly. Two and a half weeks to resolve a fault is certainly excellent service delivery. Excuse the sarcasm. Now to look for an alternative and close my account.