Slow ADSL Line

I have a 10meg ADSL line. Reported a fault on it, for dropping the line every 10 mins and then re-syncing at 2 meg, a month ago and it took them 3 weeks to eventually send out a technician. He came up with various excuses of this and that and when I eventually lost it and escalated the issue the line miraculously jumped up from 1meg back to 10meg that same day.<br> <br> Now a week later, again, suddenly the line is back to where it was, does not drop, but the speed is absolutely pathetic. This is what I get out of 10 meg I am paying for. Attainable Rate (Kbps): 3368 .. Actual Rate (Kbps): 2627 <br> <br> I logged another case 41CTK160915, but absolutely NOTHING has been done about it as we speak. It is so slow it wont even open up facebook or anything else, just hangs.<br> <br> Can somebody do something about this and actually FIX it? It has NEVER been this bad ever before...is this because of Telkom laying off everybody, now the service is also down the drain? Fix it or give me the equivalent of something else for the same price!