Slow ADSL issues

I have been experiencing slow internet for the past month and logged a call for this issue on the 07-02-2015. ***. I called your call centre again on the 12-02-2015 and again on the 18-02-2015.<br> <br> According to your representatives at the call centre they can see that the internet speed coming to my home is below what it should be.<br> <br> The representatives said the port that supplies me with internet has gone faulty and they need to swap my port at the exchange. They said this is quick to resolve.<br> <br> Can you please fix my issues I can barely use my internet. I am currently paying for a 4MB ADSL line and when doing a speed test, results show that I have a download speed of 1.5-2. MB and .1-.3 upload speed with a 55 MS ping. I rely heavily on my internet connection for work purposes, security and entertainment at home. <br> <br> According to your representatives and the SMS that I received on the 07-02-2015 the fault should have been resolved by the 09-02-2015.<br> <br> Regards<br> Mr Carelse<br>