AK
Andre K
1 reviews | Active since Feb 2015
09 Feb 2015, 22:14
Slow ADSL in Brackenfell for Months
the problems started from December 2014.<br> Every day from 5pm the whole neighborhood's ADSL would basically stop working.<br> It is so slow we have a 3000ms ping response when running the saix speedtest (saix,net).<br> Everyone that is effected have logged cases with Telkom.<br> I can list 10 different case numbers regarding the same fault. \Unusable ADSL after 5PM".<br> With every case telkoms response is that they have reset the port"
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Telkom's replyOfficial
10 Feb 2015, 12:08Hello creeping,
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM87412.
Regards,
William Letwaba
Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM87412.
Regards,
William Letwaba
Social Media Team
Telkom's reply10 Feb 2015, 12:08
Official
Hello creeping,
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM87412.
Regards,
William Letwaba
Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM87412.
Regards,
William Letwaba
Social Media Team