JL
Johan L

1 reviews | Active since Jan 2016

24 Jan 2016, 11:15

Slow adsl...Bad service

I have issues with my Telkom line ***) for the last few months.<br> I`m paying for a 4mb speed, but only receives unstable connections.<br> Impossible to do facebook, or download emailed statements.<br> This morning, with a Telkom Technician we tested it......Download .68, upload .20, ping 69. <br> After checking all connections in my house, we went to the Telkom Box down the street to check on the connections there.<br> According tho the Telkom Technician the components inside the Telkom box is outdated, and very limited cards or none available any more. The current card for my line can take up to 32 users, but is unable to supply 4 meg.<br> This tecnitian, as all of them in the past said that he will not close the reference, but will report it to TRANSMISSION. The tendency is with the limited spares, cards and stuff is swapped around to satisfy users complaining, just to created again faults for other users.<br> Many technicians in the past requested that the relevant box be replaced with an updated, current tehnology.<br> Telkom, please listen to what your technicians are advising you to do.<br> Please sort this out ASAP.<br> <br> Johan<br> <br> <br>

0
Replies (1)
Telkom
Telkom's reply24 Jan 2016, 11:47
Official
Hello johanneslou,

We sincerely apologise for the inconvenience.

Kindly note that this matter has been escalated to our technical department and feedback will follow.

Your reference number is SM191868

Regards,
Hilary
Telkom Social Media Team