Slow ADSL

<p>I app**** for an ADSL line to be installed at my home at the Telkom store at Eastagate. I explained that I required an uncapped service at high speed as I wanted to watch and download movies. I was told by the sales assistant that the speed would be 10Mbps and that would be suitable for watching movies.</p> <p>The Telkom technician came and installed the line and left the Wi-Fi modem. I was told that the line tested at 10Mbps however this changed and while watching movies the movie would stop. I reported the problem numerous times but to date the issue has not been addressed. </p> <p>I have subsequently been told that only a portion of the uncapped is at high speed. I was not told this by the sales assistant at Eastgate. If this had been explained to me I would have made an informed decision and not taken the Telkom service. I was very clear that I needed a high speed service. Sometimes it only ran at 2Mbps</p> <p>To make matters worse I have been without any service for a week however I am still paying for a service which does not meet my requirement.</p> <p>Nobody seems interested in resolving my issue. I have been **********</p>