Sloppy service as usual

I have a Telkom mobile contract and on the 4th July I was in Bloemfontien for the weekend and decided to do the upgrade and find out why it would not work as i live in a small town. While attempting to upgrade i was told by the assistant, which stank of booze, that the option to upgrade was greyed out. I found this hard to believe, as did he because firstly i was due for upgrade and secondly my account was in excess of R1200 in CREDIT. Feeling that this assistant could not help me in his condition i left. On the 11th of July i was in East London and went to the Telkom store to again try sort out my contract. The lady which assisted me was very helpful, but still told my what i had heard in Bloem, the additional information she gave was that my contract had been cancelled due to \ ********** activity ". She said that she would sort it out and come back to us. after no joy I called the call centre which cant give me answers at all. I find the reason for my account cancellation insulting especially as no one can give me any further reason. I have received my account for August and see i am still being billed for a cancelled contract. I feel that I am being ****** from. """