Sloppy

We were sold the 10meg line and have been paying, we later found out that that speed was not possible in our area and advised to downgrade to the 4meg. This process was however never concluded after several attempts of trying, as we were told by Telkom at every attempt that they had issues with their system. After abandoning that issue and remaining on the higher line, we then decided to migrate to fibre. This sale was opened more than 6 weeks ago, we have already received a charge for the fibre, but are yet to receive the enabling password. This has been a very frustrating process, one which will result in us moving to a different service provider.