mK
malcolm K
1 reviews | Active since May 2018
19 Sept 2018, 12:52
slack service
I would like to put in writing how useless Telkom is when cancelling accounts. Originally I sent a request to cancel ********** 646 adsl line and retain mail box on the 6/5. I sent various emails to them and discovered that the line was still active. Call centre consultants are ****ing useless and it is almost impossible to speak to them on the line 10210. They were suppose to come back to me regarding ref no ********** 9 and that was more then a month ago now as they needed to give me a credit for the ***** up. Also I sent banking details to them regarding my deposit which has not been refunded so please I need a senior manager to sort this out as I have just received an invoice for R 324.71 WHICH I HAVE NO INTENTION OF PAYING UNTIL THIS MATTER IS FINALISED.
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Replies (3)
Telkom's replyOfficial
01 Oct 2018, 12:43Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply01 Oct 2018, 12:43
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
mK
malcolm K's updateReviewer Update
10 Oct 2018, 13:47I am still waiting for you to sort this out. Do I need an attorney to kick some ****?????
mK
malcolm K's update10 Oct 2018, 13:47
Reviewer Update
I am still waiting for you to sort this out. Do I need an attorney to kick some ****?????
mK
malcolm K's updateReviewer Update
18 Dec 2018, 11:49Good Day
No one has contacted me in connection with this cancellation request and you keep on sending me invoices which I have no intention of paying. Please get this sorted .It has been going on since June.
mK
malcolm K's update18 Dec 2018, 11:49
Reviewer Update
Good Day
No one has contacted me in connection with this cancellation request and you keep on sending me invoices which I have no intention of paying. Please get this sorted .It has been going on since June.