SLA has means to Telkom.

I have logged a fault on my Telkom line on the 2015/06/08 and up to date I had no feedback from Telkom.<br> Apparently the lines were ****** in my area and they were replaced on the 2015/06/29 and ****** again on the 2015/06/29.<br> I live around the corner were the line where originally ****** and I were home on the 2015/06/29. According to my knowledge Telkom never replaced the lines on that day.<br> I call Telkom on a daily bases to get feedback but the helpdesk cannot give any feedback due to the technician that's not available.<br> The helpdesk were very helpful up to where they needed feedback from the technical team in Vereeniging.<br> I have logged several escalations but the technician resolve the logged escalations and stipulates that the lines were ******(No S**T Sherlock).<br> I still have to pay my MWEB account as well as my ADSL line and telephone line rentals but I don't have the service for more than 5 weeks.<br> Telkom line have been ****** for more than 20 years..... Get a better solution that can manage uncapped internet services without using the normal telephone lines!!!<br> I want to know when this problem will be resolved?<br>