SLA breach of contract

I have logged a call with MWEB on 14/12/2017 for a fault (MWB ********** )on my line. MWEB handles my ADSL line and thus far no one contacted me with an update on when my ADSL line( ********** 259) will be active again. I have contacted MWEB multiple time to follow up however they didn't have any update on the status. I have contacted the service desk before 9:00 am on the 10-11/01/2018 requesting an update before 12:00 pm. No one contacted me yet, not MWEB nor Telkom. I have spent over R500 on calling MWEB for an update on a fault they are supposed to follow up. I have contacted MWEB four-time requesting an update from Telkom. I have contacted Telkom multiple time. Telkom requested information from the onsite technician everytime I contacted the Telkom service desk. Well, to be honest, "NOTHING" has changed. NO update from MWEB nor Telkom. I will not be paying for a service I don't have. I work from home and cannot do anything without internet. Telkom has 7-14 working days SLA. Telkom and MWEB both breached contract on this fault. "Pathetic" doesn't describe what I think of both these service providers.