Six weeks without a line

Our business telephone line and ADSL went off on 09 Jan 2018. It was reported with ref 116CTK110118. Till today 19/02/2018, it has not been fixed. I call the call center almost every second day only to be told that the call is with a technician. But no one comes out to fix this? This is a business, I cannot operate without a phone or internet but this does not make a difference to Telkom as I must pay you whether I ****ING have service or not. You are a bunch of uselesses and I seriously hope you all lose your jobs. You have no integrity and can not do what you get paid for!