1 reviews | Active since Sept 2016
Six weeks with no service
<p>I have been without a landline service since 23/7/2016. After multiple phone calls and lots of promises I am still no closer to it being resolved. The call centre says there is nothing more they can do as on 13/8/2016 it was finally assigned to a technician. I am now taking steps to move our three business lines to a private fibre service provider and cancel my ADSL contract</p>
Yesterday I spoke to Vusi Mama at the Port Elizabeth call centre. He told me that the fault was assigned to a technician on 20/8. Previously I was told that it had been assigned on 13/8 - so the call centre staff are lying to me to get me off the line. For the fifth time I was given an assurance that I would receive feedback after an operator had "spoken to a supervisor." Needess to say I have not received the promised feedback.
Yesterday I spoke to Vusi Mama at the Port Elizabeth call centre. He told me that the fault was assigned to a technician on 20/8. Previously I was told that it had been assigned on 13/8 - so the call centre staff are lying to me to get me off the line. For the fifth time I was given an assurance that I would receive feedback after an operator had "spoken to a supervisor." Needess to say I have not received the promised feedback.