1 reviews | Active since Aug 2015
SIX WEEKS OF FRUSTRATING CUSTOMER SERVICES
I started complaining 24th of September to have my 10GB data restored and i was given a funny ***6 reference that was not attended to. 5th october i was told my case was closed unattaended and escalated with new case number, since then till now i have called every data i was moved from customer care to data department and told my case has no time to b attended to, and each day each customer agent have different story to tell, on 25th october i reported on hello peter and was given another cosmetic referenc number SM160741 by Launa, and ever since then no one is attending to my case and each time i call i am told they try to reach me but can't which is not true because i call them with the same number in question and gave three different number how is that possible.<br> I am tired of this story, please Telkom can you just restore my data, i activated 10GB R499 and was disconnected after using one Gig, and later sent an SMS of 1G per month for 12 months, please i do once off all network, can i have my data please. This is frustrating
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM160741.
We sincerely apologise for the inconvenience.
Kind Regards,
Zulfah
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM160741.
We sincerely apologise for the inconvenience.
Kind Regards,
Zulfah
Telkom Social Media Team
