SIX WEEKS AND WAITING

On the 06/07 we logged a fault for our ADSL which was not working as it had snapped off the pole on the road. Over a period of 6 weeks I have had to report the same fault 4 times as for some or other reason the fault keeps getting closed. It is incredibly frustrating to get an sms to tell you the fault has been closed because its been repaired and the line is still lying on the side of the road. From the 21/07 I have been told that the poles need to be replaced however nothing seems to have materialised and since then I logged two faults for the same matter because yes you guessed it, its been repaired. <br> To top it all off we have been billed for July and August for a service we are not receiving and the standard reply is pay now and complain later and we will refund you if necessary.<br> To top it all off when I phone to do a follow up the person on the help desk offers to talk we through the procedures on my computer to check the fault..... what part of the LINE IS LYING IN THE ROAD do they not understand...their is no connection. So incredibly disappointed at the service I have received to be totally honest.