MT
Marinda T
1 reviews | Active since Aug 2013
16 Apr 2018, 07:54
Six months wait for refund
I cancelled my upgrade during the cooling down period 27 October 2017. This was accepted by Telkom. However, they kept taking payments off my account and even a R800 penalty on top of the monthly fees. After many store visits, phone calls that takes at least 30 minutes each, emails, they have not refunded me yet.
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Replies (2)
Telkom's replyOfficial
01 May 2018, 13:11Hi Marinda T,
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply01 May 2018, 13:11
Official
Hi Marinda T,
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
MT
Marinda T's updateReviewer Update
02 May 2018, 11:14Marinda Truter ID *** ; Cell number(now on prepaid):***;
Case number(Last one, I had about 3): ***7
MT
Marinda T's update02 May 2018, 11:14
Reviewer Update
Marinda Truter ID *** ; Cell number(now on prepaid):***;
Case number(Last one, I had about 3): ***7