SIX months no feedback to Hello Peter complaint

I posted a complaint on Hello Peter on the 6th August 2017, relating to ********** charges on my bill, and the lack of cooperation in getting a copy of my contract, I received a standard automated response Interaction REF: AI ********** on the 12th August 2017 and despite further comments to my original complaint I have had ZERO feedback or communication from anyone at Telkom, today I Received an SMS suggesting I contact NuDebt management a debt collection company to arrange a new debit order due to the now R1590.41 outstanding account. Firstly why should I pay for ********** charges and data I have not used or can use? Secondly if there is no contract on file why should I be harassed for payment on a contract that by their own admittance does not exist or they have no record of, Thirdly how can they hold me to terms and conditions, fees and penalties if they have no proof I ever agreed to them in the first place, Fourthly The “Contract” if there ever was one would have been for 24 months and is therefore null and void as the “Contract period” has lapsed, and I refuse to cancel and pay penalties for, or cancelation fees for a “Contract that does not exist” Telkom please contact me and sort this out or better still get your legal team to contact me so we can sort this out in court, TANK YOU IN ADVANCE.