Sitting with an LTE router contract and a telkom sim card which I cannot register no matter how hard I try

<p>I ordered a Telkom LTE router (HUAWEI B315) and 20 GB data package on contract in early April 2017. It was supposed to arrive in 5-7 working days. It never did in spite of numerous calls and queries as to its status (not yet despatched was the common response/ not forwarded by the call centre which dealt with it etc.). Eventually on 5 May 2017 a very competent agent managed to get the order despatched. I thought this was the end of the mess but I am sorely disappointed as it is not.</p> <p> </p> <p>The router arrived at my home on 10 May by courier. Since then I have been trying to register the sim card that came with the device. I have called the 10213 number approximately 7 times. Each time an agent asks for the ICCID number and IMEI number of the sim card and promises to put it through to activation. Each time nothing happens. On 13 May I received a case number and today I tried to follow up again. Now I am told I have to contact a company called Sell direct as they dealt with the contract. I have the number and have called the whole days - NO one answers. When I spend more time on the 10213 number I am told there is nothing telkom can do as this company needs to activate it. I never sought the services of this company so why do I have to call them? They do not answer any of their numbers so I am wasting even more of my precious time. I cannot understand how I buy a product from Telkom online and via your sales numbers and then when I have problems registering the Telkom product it is up to me to follow-up with the company telkom has contracted to deal with it?</p> <p> </p> <p>To make things worse I cannot even cancel the order and return the effectively useless router and sim card.</p> <p>The order no. is : ********** 45A</p> <p> </p> <p>CASE NUMBER: ********** </p> <p> </p> <p> </p> <p>Please can someone sort this out? I do not know what else to do and I don't have any more time to waste without internet</p>