Siphosihle Sithole

My phone contract was ending on the 7 April 2016, towards that time, i gave telkom customer care a call to discuss the issue and to make sure that my phone contract as agreed will not be renewed and the number will be diverted tp prepaid. It was on friday when i gave telkom customer care a call and one lady told me that my case was not even checked and will not be attended at the end of that week, i was very furious knowing i am going to pay for the contract even thou i close it. Me and the lady we spend hours and she transferred me different people and put me on hold for hours.<br> <br> I demanded to speak to the supervisor, i refused to hang up until she transfered me to their team leader Siphosihle Sithole, as upset as i was, i had to calm down so that i can give him a chance to help me. Siphosihle then promised that this issue will be sorted, an hour later i received an e-mail from him and the issue was sorted and on the 7th April in the early hours my number was prepaid. And again on thursday i wanted the same number to be linked to my contract and after a wrestle with one of the consultant He finally helped me. His dedication and kindness made it possible to sort out my problems.