Sinking company strikes again well played Telkom

Hello Peter my old frined, I am here today to tell you about the impeccable service i received while wanting to upgrade my current Adsl line. So i canceled my current ISP a month ago because of poor line speeds and an invisible "cap" so i decided to find out from Telkom what the prices are for 4 and 8 MB adsl lines before i cancel it completely because i want to move away from this whole Telkom adsl internet because of the slow service and terrible connectivity. I phoned about 10:00 am and spoke to an Anele character who said to me that they have better internet packages and told me about the 4 and 8 meg options. Feeling chuffed about the total monthly cost i said to her it sounds good she immediately said that the systems is off and she could not assist me any more i should phone back at one 'o clock, i asked her if i should ask for her? her only response aside from some babbling was "NO ehhh" in turn i helped her complete her sentence and she agreed that i have to speak with the available consultant when i phone back at 01:00, so at 12:30 i phoned once again to find myself speaking to a gentleman i immediately asked him if the systems were back on, he rep**** unfortunately not sir, ok i said but im looking for information on the 8 meg deal he confirmed the same as Anele and also suggested the 10 meg deal which is at R799 total cost so now obviously i wanted to know more he took my current land line number and typed on the "offline" system and gave me info after all that he rep**** that if the systems come online they can only assist me in 21 days, i asked him how is that possible seeing that otherISP's can help me in 5 min, his only reply was " it is our own choice sir"?!!!!! i said goodbye and went to the bathroom like all Humans do i i went back immediately after speaking to my wife about the 21 day waiting period she said i should speak to a team leader(the time now was 12:50) a whole 10min before the time Anele suggested i phoned back, my only response was a automated voice that said : you have reached us out side of our regular office hours?!!!!

To conclude the time given to me was after closing time or they went home 10min before they were supposed to close?! they were unhelpful because the systems was off, he searched on an offline system to get info (ps. gamers know the sound a keyboard makes when u tipe on it).

I am more convinced than ever i want to cancel my line formTelkom " that slowly sinking ship hey call a company" and go to an private internet company that don't make use of any sort of Telkom related services.

Good talking to you all