Sincerely disappointed

Sincerely disappointed in the service I have received from Telkom in the past couple of weeks. They have overcharged me and suspended my service 3 times within the last two weeks, I have spent an entire day in-store, made multiple calls to the call center, logged multiple different cases and am still waiting for the supposed call-back from the billing department - who have failed to call me to the point where my calls aren't even going through to the call center. I am fed up and highly disappointed.