Since November 2017

Good day, Everything started when i called in November 2017. I spoke to telkom to upgrade from do premium to the plan do elite.

I held on the phone for 5 minutes and the agent said when he returned he said okay sir you upgraded to 20 home uncapped! I said what the heck! That is not what i asked for! Then it took almost a month to change my account to the 100 gb account. Since November 2017 my billing is messed up! Being charged for do premium, do elite and 20 mb uncapped and double my line rental!

Been struggling since November 2017 to get it sorted called in many times with no feedback. Been told numerous times i will be contacted to get it sorted. Have never been contacted yet!

Then the next thing is i went in to Baywest mall port elizabeth to change my bank details in early December 2017 cause i changed banks. Then to realise my debit order didn't go off my account in January 2018.

Then last week when i called billing just to findout my bank account details was updated to my closed account of 8 years ago!

What is wrong with Telkom. Staff do not know their own products! Staff clearly do not know how to use the system and to see active account's! Being charged R200.94 rejection fee for Telkom staff incompetence! Been contacted a few weeks ago for a delivery of a dsl router at my old address of 8 years ago from CourierIt. I told them to send it back to Telkom i didn't order it!

Billing informed me numerous times it takes 7 working days to resolve! From November 2017 till Feb 2018 is clearly not 7 business days.

Will never use telkom Internet again after my cancellation due end of Feb 2018!

Line number ********** 028