1 reviews | Active since Oct 2016
Since July
<p>Case ********** 0<br />I cancelled before inception of a contract and returned all intact in July. Nothing was opened. Yet suddenly I had a debit order run in September. I put a stop payment as Telkom did not have the authority to debit. Case was opened, yet even after following up the the Brooklyn Telkom mobile office and having been promised finalisation and no further debits. I yet again had a debot against my account yesterday. Please can someone cancel the debit order and confirm cancellation.</p>
Hi Yolande,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Hi Yolande,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Good morning Ilhaam
I have received a follow-up email on 7 October and sent Khanya my details. I sent a further follow-up on 15 October to your Hello Peter email address > still no response. I went into your Telkom Mobile offices again and logged af further call ********** 6. Your assistants showed me on your system the two SIM numbers are clearly cancelled and inactive. I held on for fifteen minutes to find out why this call was closed, being informed that someone tried to 'phone me and simply closed the case as one could not get hold of me. Yet there was no voicemail message or someone asking to get in touch with Telkom.
This morning you have yet again debited my account!!!!
151116 NAEDO OPSPR DTORD VEREFFEN 0,00 735,65-
TELKOM
How long does it take simply to cancel the debit order? I have never seen such poor service in my life.
Can someone please assist me and let me at least be able to upgrade your ratings!
YVermaak
Good morning Ilhaam
I have received a follow-up email on 7 October and sent Khanya my details. I sent a further follow-up on 15 October to your Hello Peter email address > still no response. I went into your Telkom Mobile offices again and logged af further call ********** 6. Your assistants showed me on your system the two SIM numbers are clearly cancelled and inactive. I held on for fifteen minutes to find out why this call was closed, being informed that someone tried to 'phone me and simply closed the case as one could not get hold of me. Yet there was no voicemail message or someone asking to get in touch with Telkom.
This morning you have yet again debited my account!!!!
151116 NAEDO OPSPR DTORD VEREFFEN 0,00 735,65-
TELKOM
How long does it take simply to cancel the debit order? I have never seen such poor service in my life.
Can someone please assist me and let me at least be able to upgrade your ratings!
YVermaak